Help & Info
Returns & Exchanges
Fourteen days to change your mind, free pickup inside Ring Road, and refunds that land while the memory is still fresh.
14 full days
From delivery date to change your mind
Free pickup
Inside Ring Road on orders over Rs. 3,000
3–5 day refunds
Wallets land same day after QC
2-year warranty
Craftsmanship faults on keepsakes & decor
How it works
Three steps, no forms in triplicate
We keep returns deliberately human — one call does it.
- 1
Tell us within 14 days
Call or WhatsApp +977 986-275-5713 with your order number, or write from the contact page. A real person logs it in minutes.
- 2
We collect the gift
Our rider picks it up inside Ring Road (free over Rs. 3,000, else Rs. 150). Outside the valley, courier it to the studio — we chip in Rs. 200.
- 3
Refund or exchange
QC the same day it arrives. Money back to eSewa/Khalti/bank, store credit with a 10% bonus, or an instant exchange for anything in the boutique.
The fine print, kindly
What can come back
A plain-language list — no asterisks hiding below.
Eligible for return
- Keepsakes, decor, plush, plants & jewellery in original packaging
- Unopened chocolate & tea boxes with seals intact
- Hampers where every item is unused and boxed
- Anything damaged in transit — replaced or refunded, packaging or not
- Wrong item delivered — keep the mistake, we send the right one
Not eligible
- Fresh bakes, cakes & floral bouquets (made to order, perishable)
- Personalised pieces after proof approval (names, portraits, dates)
- Sale / clearance items marked final at checkout
- Gifts returned after the 14-day window — though call us anyway
Follow the money
Refund timeline
From our door back to your wallet.
1We receive it
Rider pickup or studio drop-off, checked the same day
2QC pass (under 4 hrs)
Condition + packaging verified against your photos
3Refund issued
eSewa / Khalti / bank transfer or store credit — your pick
4Money lands
Wallets: same day · Banks: 1–3 working days
Common questions
Returns FAQs
The honest answers to what people actually ask.
Still curious?